• A valid credit card is required to secure your appointment.

    A confirmation email will be sent once your appointment is confirmed.

    If you’re unable to provide credit card information, please text us your preferred date and time, and we’ll be happy to assist.

  • We accept credit cards, debit cards, and e-Transfer.

    Payment is due at the time of your appointment.

  • Appointment changes or cancellations must be made at least 24 hours in advance.

    Same-day cancellations, late cancellations, or no-shows will result in a $40 cancellation fee plus GST charged to the card on file. This fee is non-refundable.

    Repeated no-shows may result in limited future booking availability.

  • To avoid delays for the next client, appointments that are more than 15 minutes late may be rescheduled to ensure a smooth schedule for everyone.

  • For health, safety, and comfort reasons, unannounced guests are not permitted in the studio.

Lash Extension FAQs

  • A: No worries at all 🤍
    During your consultation, we’ll chat about your eye shape, lifestyle, and vibe to find a style that feels natural and suits you best.

  • A: The process is gentle and relaxing for most clients, and many even fall asleep. Some clients with sensitive eyes may notice brief stinging, which is normal and fades quickly.

  • A: Lash extensions shed naturally with your own lashes. Since everyone’s natural lash cycle is different, most clients enjoy their set for 2–3 weeks, and we recommend regular fills to keep them looking fresh and full.

  • A: Please arrive with clean, makeup-free lashes. Avoid oil-based products before your visit to ensure proper bonding and the best results.

  • A: When applied properly and cared for correctly, lash extensions do not damage your natural lashes. At SOWOOL, we customize each set based on your natural lash health and never overload your lashes.

  • A: To keep your lashes looking their best, try to avoid:

    • Rubbing your eyes

    • Sleeping face-down

    • Oil-based skincare around the eyes

    We’ll also go over aftercare tips at the end of your appointment.

  • A: Yes, you can! We recommend avoiding oil-based products and waterproof mascara, as they can weaken the adhesive and affect retention. Light eyeshadow or eyeliner is perfectly fine.

  • A: We don’t recommend it. Removing extensions yourself can damage your natural lashes.
    If you ever need a safe and gentle removal, you can easily book a professional removal with us.

Semi-permanent Eyebrow Makeup FAQs

  • It is suitable for individuals who:

    • Have sparse or uneven brows

    • Desire improved shape or symmetry

    • Want to save time on daily makeup

    • Have experienced hair loss or over-plucking

    A consultation is required to assess skin type and suitability.

  • Results typically last 1–3 years, depending on skin type, lifestyle, sun exposure, and aftercare. Periodic touch-ups are recommended to maintain optimal appearance.

  • Discomfort levels vary, but most clients describe the sensation as mild to moderate. The procedure is generally well tolerated.

  • When performed by a trained professional using sterile, single-use equipment and approved pigments, the procedure is considered safe. A full consultation and medical history review are conducted beforehand.

  • Healing typically occurs over 7–14 days.
    Some redness, swelling, or light scabbing is normal during the first few days. Final color settles gradually after healing.

  • Immediately after treatment, brows may appear darker. This is temporary. Once healed, the color softens and looks more natural. Shape and color are carefully customized during consultation.

  • With proper pigment selection and technique, color fades gradually without turning unnatural shades. Touch-ups help maintain the intended tone.

  • Results vary depending on skin type, lifestyle, and aftercare compliance. While high-quality outcomes are consistently achieved, individual results cannot be guaranteed.

Scalp Micropigmentation (SMP) – Frequently Asked Questions

  • Scalp Micropigmentation is a non-surgical cosmetic procedure that deposits specialized pigment into the scalp to replicate the appearance of natural hair follicles. It creates the illusion of fuller hair, increased density, or a closely shaved look, depending on the client’s goals.

  • SMP is suitable for both men and women experiencing:

    • Thinning hair or diffuse hair loss

    • Receding hairlines

    • Baldness

    • Scalp scars from injury or surgery

    • Alopecia

    A consultation is required to determine individual suitability.

  • No. SMP uses specialized pigments, equipment, and techniques specifically designed for the scalp. The pigment is deposited more superficially than traditional tattoos, resulting in a softer, more natural appearance that ages gradually over time.

  • SMP is considered semi-permanent. Results typically last 3–6 years, depending on skin type, lifestyle, sun exposure, and aftercare. A touch-up session may be recommended over time to maintain optimal results.

  • SMP is a non-invasive procedure when performed by a trained professional using sterile, single-use equipment and approved pigments. A full consultation and medical history review are conducted prior to treatment.

  • Most clients require 2–3 sessions, spaced 7–14 days apart. This layered approach allows for proper healing, color adjustment, and a natural-looking density.

  • Discomfort levels vary from person to person. Most clients describe the sensation as mild to moderate and very tolerable. The scalp generally heals quickly after each session.

  • There is minimal downtime. Mild redness may occur immediately after treatment and usually subsides within 24–48 hours. Clients can typically return to daily activities the next day, following aftercare guidelines.

  • Yes. When tailored to the individual’s skin tone, hair color, and facial structure, SMP can look extremely natural. Hairline design, dot size, spacing, and density are carefully customized for each client.

  • Yes. SMP can be combined with hair transplants, medical hair loss treatments, or used alongside natural hair to add the appearance of density.

  • Clients are advised to:

    • Avoid alcohol and excessive caffeine 24 hours before treatment

    • Stay hydrated

    • Follow any pre-care instructions provided during consultation

SMP vs Hair Transplant

What is the main difference between SMP and Hair Transplant?

Scalp Micropigmentation (or SMP) is a non-surgical cosmetic procedure that creates the appearance of hair follicles using pigment.

Hair Transplant is a surgical procedure that relocates hair follicles from one area of the scalp to another.

Is SMP a replacement for a hair transplant?

SMP is not a replacement, but an alternative or complementary option.
It is ideal for clients who:

  • Prefer a non-surgical solution

  • Are not suitable candidates for transplants

  • Want immediate visual results

  • Wish to enhance density after a transplant

How long does it take to see results?

SMP - Results are visible immediately after the first session and refined over 2–3 sessions.

Hair Transplant - Final results typically take 6–12 months to fully develop.

Does SMP involve surgery or downtime?

SMP - Non-invasive, no surgery, minimal downtime.

Hair Transplant - Surgical procedure with longer recovery time and post-operative care.

Which option is more predictable?

SMP offers highly predictable visual outcomes when performed correctly.

Hair transplant results may vary depending on graft survival, healing, and hair growth patterns.

Which option is right for me?

The best option depends on:

  • Hair loss pattern

  • Scalp condition

  • Expectations

  • Budget and lifestyle

A professional consultation is required to determine the most suitable approach.